Skip to main content
Dr. Avery Quinn-Delacroix
Team profile

Dr. Avery Quinn-Delacroix

Chief Executive Officer & Founding Partner

Leadership 27 years in the industry

Book with Dr. Avery Quinn-Delacroix
“The best compliment a technologist can receive is silence — no calls, no tickets, no surprises.”

About

A career built on making complicated things simple

Avery founded the firm in 2009 with a single client, a borrowed desk, and a conviction that good technology should be invisible to the people who depend on it. Sixteen years later the practice serves more than 240 organizations across healthcare, logistics, and local government.

Before founding the firm, Avery spent eleven years leading infrastructure and security programs for regional hospital systems, where uptime is measured in patient outcomes rather than dashboards. That experience still shapes how the team works: plan for failure, communicate early, and never hide bad news.

The best compliment a technologist can receive is silence — no calls, no tickets, no surprises.

What Avery is known for

  1. Turning sprawling legacy estates into calm, well-documented systems
  2. Coaching first-time managers into confident technical leaders
  3. Writing plain-language runbooks that non-engineers can actually follow
  4. Negotiating vendor contracts that protect small organizations

Philosophy

  1. Understand the people before the platform.
  2. Measure what matters; ignore what merely impresses.
  3. Leave every system better documented than you found it.

Outside of work, Avery mentors at a local coding bootcamp, restores vintage mechanical keyboards, and is a reluctant enthusiastic marathon runner. Find more writing on the firm's journal.

Selected principles in practice

The firm's onboarding checklist — now used by dozens of client teams — began as a one-page note Avery wrote for a new hire in 2012. It has since grown into a living playbook with versioned revisions, and remains free to download.

Role & responsibilities

As CEO, Avery sets the firm's strategy, owns key client relationships, and is accountable for delivery quality across every engagement.

  1. Strategy & growth: defines the three-year plan, approves new service lines, and sponsors partnerships.
  2. Client leadership: serves as executive sponsor on strategic accounts and joins quarterly business reviews.
  3. People & culture: hires and develops the leadership team; runs the monthly all-hands.
  4. Risk & quality: chairs the security review board and signs off on every major architecture decision.

Day to day that means a mix of client calls, whiteboard sessions with the delivery leads, and a protected two hours each morning for deep, uninterrupted thinking.

Key expertise

Healthcare IT & HIPAA compliance

Designing and auditing systems that protect patient data without slowing clinicians down.

Cybersecurity strategy

Threat modelling, incident readiness, and board-level risk reporting in plain language.

Cloud migration

Phased, low-drama moves from aging data centers to well-governed cloud platforms.

Vendor & contract negotiation

Saving small organizations an average of 22% on enterprise software agreements.

Technical leadership coaching

Growing engineers into managers and managers into directors.

Public speaking

Keynotes and workshops on resilient operations and humane technology.

Achievements

  • Grew the firm from 1 to 60 people — Without outside funding, while keeping client retention above 96%.
  • Led a 14-hospital EHR consolidation — Delivered on time and 8% under budget with zero unplanned downtime at cutover.
  • Authored the open-source Continuity Playbook — Adopted by more than 300 organizations worldwide.
  • Zero data-breach record — Across 240+ client environments over 16 years.
  • Regional Business Leader of the Year — Recognized by the Chamber of Commerce in 2021.

Experience

  1. CEO & Founding Partner · Quinn-Delacroix Partners 2009 – Present

    Founded and leads an advisory and managed-services firm serving healthcare, logistics, and government clients.

  2. Director of Infrastructure & Security · Tri-State Regional Health 2003 – 2009

    Ran infrastructure for 14 hospitals and 90 clinics; built the security program from scratch.

  3. Senior Systems Engineer · Meridian Systems 2000 – 2003

    Designed and supported enterprise networks for mid-market manufacturers.

  4. Network Technician · CampusNet, University of Cincinnati 1998 – 2000

    First job out of school: keeping 30 buildings online during finals week.

Introduction